Troubleshoot issues when yous sign upwards for a new account in the Azure portal

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You may feel an consequence when you try to sign upwardly for a new account in the Microsoft Azure portal. This short guide volition walk yous through the sign-up process and hash out some common bug at each step.

Before you begin

Before beginning sign-up, verify the following:

  • The information for your Azure profile (including contact email accost, street accost, and telephone number) is right.
  • Your credit carte information is correct.
  • Yous don't already have a Microsoft account that has the same information.

Guided walkthrough of Azure sign-up

The Azure sign-upward feel consists of four sections:

  • Well-nigh you lot
  • Identity verification past phone
  • Identity verification past carte du jour
  • Agreement

This walkthrough provides examples of the correct information to sign up for an Azure account. Each section also contains some common issues and how to resolve them.

Nearly y'all

When yous initially sign up for Azure, y'all have to provide some information about yourself, including:

  • Your state or region
  • First name
  • Last proper name
  • Electronic mail address
  • Phone number
  • Credit card data

Common issues and solutions

You see the bulletin "We cannot proceed with sign-up due to an issue with your account. Delight contact billing support"

To resolve this mistake, follow these steps:

  1. Sign in to the Microsoft account middle.
  2. At the peak of the folio, select Your info.
  3. Verify that your billing and shipping details are are completed and valid.
  4. When you sign upwardly for the Azure subscription, verify that the billing address for the credit card registration matches your depository financial institution records.

If you continue to receive the message, try to sign upward past using a different browser.

How about InPrivate browsing?

Gratis trial is not bachelor

Take you used an Azure subscription in the past? The Azure Terms of Utilize understanding limits free trial activation simply for a user that's new to Azure. If y'all take had whatever other type of Azure subscription, you tin't activate a free trial. Consider signing upward for a Pay-Every bit-Y'all-Get subscription.

You see the message 'You are not eligible for an Azure subscription'

To resolve this issue, double-check whether the following items are true:

  • The information that yous provided for your Azure account profile (including contact electronic mail address, street address, and telephone number) is correct.
  • The credit bill of fare information is correct.
  • You don't already have a Microsoft business relationship that uses the same data.

You lot see the bulletin 'Your electric current account blazon is non supported'

This outcome can occur if the account is registered in an unmanaged Azure Ad directory, and it is not in your organization'southward Azure Ad directory. To resolve this issue, sign up the Azure business relationship past using another account, or take over the unmanaged AD directory. For more information, come across Take over an unmanaged directory as administrator in Azure Active Directory.

Identity verification by phone

Identity verification by phone

When you become the text message or telephone phone call, enter the lawmaking that you receive in the text box.

Mutual bug and solutions

No verification text message or phone call

Although the sign-upward verification process is typically quick, it may take up to four minutes for a verification lawmaking to be delivered.

Here are some additional tips:

  • You lot can apply any phone number for verification as long as it meets the requirements. The phone number that you enter for verification isn't stored equally a contact number for the business relationship.
    • A Vocalisation-over-IP (VoiP) phone number tin can't be used for the telephone verification process.
    • Check that your telephone can receive calls or SMS letters from a United States-based phone number.
  • Double-check the telephone number that y'all enter, including the country code that you select in the drop-downwards menu.
  • If your phone doesn't receive text letters (SMS), endeavor the Call me choice.

Identity verification past card

Identity verification by card

Common issues and solutions

Credit card declined or non accustomed

Virtual or pre-paid credit cards aren't accepted every bit payment for Azure subscriptions. To see what else may crusade your card to exist declined, see Troubleshoot a declined carte du jour at Azure sign-up.

Credit card form doesn't support my billing address

Your billing accost must be in the state that you select in the About you section. Verify that you accept selected the correct country.

Progress bar hangs in identity verification by card section

To complete the identity verification by card, third-political party cookies must be allowed for your browser.

Use the following steps to update your browser's cookie settings.

  1. Update the cookie settings.

    • If you're using Chrome:

      • Select Settings > Show advanced settings > Privacy > Content settings. Clear Block third-political party cookies and site data.

    • If you're using Microsoft Border:

      • Select Settings > View avant-garde settings > Cookies > Don't block cookies.

  2. Refresh the Azure sign-upwardly page and check whether the problem is resolved.

  3. If the refresh didn't resolve the issue, then exit and restart the browser, and try again.

I saw a charge on my free trial business relationship

Yous may see a small, temporary verification hold on your credit bill of fare account afterward y'all sign up. This concur is removed within iii to five days. If y'all are worried virtually managing costs, read more about Analyzing unexpected charges.

Agreement

Complete the Agreement.

Other bug

Can't activate Azure do good plan similar Visual Studio, BizSpark, BizSparkPlus, or MPN

Check that y'all're using the right sign-in credentials. Then, check the benefit program and verify that you lot're eligible.

  • Visual Studio
    • Verify your eligibility status on your Visual Studio account folio.
    • If y'all tin can't verify your status, contact Visual Studio Subscription Back up.
  • Microsoft for Startups
    • Sign in to the Microsoft for Startups portal to verify your eligibility status for Microsoft for Startups.
    • If you lot tin't verify your condition, y'all can become assist on the Microsoft for Startups forums.
  • MPN
    • Sign in to the MPN portal to verify your eligibility status. If you lot accept the appropriate Cloud Platform Competencies, y'all may be eligible for additional benefits.
    • If you can't verify your condition, contact MPN Support.

Tin't activate new Azure In Open subscription

To create an Azure In Open subscription, yous must accept a valid Online Service Activation (OSA) key that has at least 1 Azure In Open token associated with it. If y'all don't take an OSA cardinal, contact one of the Microsoft Partners that are listed in Microsoft Pinpoint.

Boosted help resources

Other troubleshooting manufactures for Azure Billing and Subscriptions

  • Declined menu
  • Subscription sign-in issues
  • No subscriptions found
  • Enterprise cost view disabled

If you have questions or need help, create a support request.

Next steps

  • Read the Cost Management and Billing documentation